1.GENERAL PURCHASE CONDITIONS
1.1.PURCHASE CONDITIONS
We invite you to review the general purchasing conditions that regulate the offer and purchase of FITPLANET BRAND SL products with CIF B72395007, with tax address at Calle Josep Mestre i Puig 22, Sant Pere de Ribes, 08810 through the online store included in this website.
By using this website you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, you must leave the website.
1. PRELIMINARY PROVISIONS
These purchase conditions apply to all FITPLANET brand products that have been made through the website. www.fitplanetco.com (hereinafter "website").
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User obligations
As a user, you are obliged to communicate to FITPLANET all the data necessary for access and use of the services of this website. These must be true and current and you agree that we may use them to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.
The user must make appropriate use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
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Security measures
We will put in place all reasonable mechanisms available to us to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure from access by unauthorized recipients and we cannot be held liable for any breach of security unless it is due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, theft or illegitimate access of your username and password, as well as its knowledge by third parties.
2. CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are sold directly by FITPLANET.
2.1. Purchase procedure
You can navigate the website until you find the desired item. Once located, by clicking on it you will access all the detailed information offered by the website. From there you can add the item to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account.
If you are a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once you are in your account you can continue your purchase and finally confirm the order.
2.2. Offer coverage
We ship to all countries in the world.
23. Availability
All orders are subject to availability. We are not responsible for the lack of existence or unavailability of the products.
Please see the selection of items available for sale through the website, as not all items that we may offer in our stores or that may appear in catalogues, websites or other types of presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or phone and the order will be cancelled.
If you have any questions, it is recommended to contact customer service.
2.4. Contract with FITPLANET and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an email as acknowledgment of receipt, but this will not imply that the order has been accepted, since they will be subject to our subsequent verification and acceptance.
We will confirm acceptance of the order in an e-mail in which we will inform you that the order is being sent. Only at that time will the contract between you and us be formalized, and only for the items listed in said shipping confirmation.
2.5. Confirmation and cancellation of orders
Prior to completing the order on your part on the website, you will be able to review all the details associated with it (amounts broken down into all the necessary headings - taxes, transport costs, selection of items, etc.), being able to correct the that you consider necessary.
After confirmation, it will not be possible to modify or cancel the order through the website, you must contact us. In this case, the order can only be modified or canceled if the item has not entered the shipping phase from our warehouses.
2.6. Currency, taxes and price
In accordance with current legislation, all purchases from our website will be subject to value added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate will be the one legally in force at all times.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be considered exempt from VAT, without prejudice to the application of taxes and tariffs derived from the entry and exit of the product in said territories (according to current regulations), and which must be paid directly by the client to the logistics operator in charge of delivering the product.
All prices are shown in euros (€) and must be considered the final price to be paid by the customer (including VAT or not depending on the delivery territory, as indicated in the previous paragraphs).
2.7. Payment method and security
The prices indicated for each product include Value Added Tax (VAT)
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
The user may use the following payment methods to pay for products purchased through the Website:
Credit card, through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. These data will not be saved or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, by which the client is authenticated before its issuing bank and the merchant is authenticated before its acquiring bank. The amount of the order will be charged to your card, so you must tell us the number, the expiration date as well as the security code CW2 (on the back of your card). If your card is secured, you will be asked for the relevant security codes.
The charge will be carried out in real time through this payment gateway. In the event that the charge cannot be carried out finally (for any reason), the order will be automatically cancelled.
PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, you will be required to identify yourself as a PayPal user, either to pay with your credit card or to pay with your PayPal balance.
Bank Transfer/Account Deposit: Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, or sent along with the purchased product.
The delivery of the shipment is made after payment by the recipient, for the amount that appears in the shipment (the amount requested by the sender, to whom the logistics company subsequently reimburses it)
The refund amount can be paid to the sender by deposit order into the account of the bank of your choice or at your home.
For any information about the order, the user will have the email address info@fitplanetco.com
2.8. Deliveries: types, deadlines and problems
Delivery can be made to the address you choose (except for a post office box). Home delivery of orders will be carried out by a logistics operator within normal working hours. If there is no one at that address when the logistics operator arrives, they will leave you a note and their customer service department will try to contact you to close the delivery.
The usual delivery time will be approximately between 1 to 3 business days after order approval. This period may increase during sales periods, Christmas campaigns or in the case of customs procedures or other circumstances derived from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, non-compliance by our suppliers. , etc. as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for any possible delays that may arise for any of the reasons mentioned above.
If, at the time of delivery, the order packaging is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you all items that have been damaged or lost during transport, as long as you notify us of this incident as soon as possible.
Once the order has been delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.
2.9. Return and exchange policy.
Size/color changes are free and the deadline is 90 days.
*In the adopt a garment or sales campaign, size and color changes are allowed, and returns are for a voucher of the order amount.
2.10. Product warranty
The warranty period is two years, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulation, etc., nor materials that are worn due to use.
In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms. FITPLANET. will make changes or returns provided that:
Prior communication is given to our Customer Service within 90 days: This step is essential regardless of the reason for the return. You can do so by sending us an email to info@fitplanetco.com attaching a copy of the ticket or invoice and order number in the Subject of the email. We will tell you how you can act to return the item.
The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.
Failure to comply with the two-month period will not entail the loss of the corresponding right of recovery, with the client being responsible, however, for any damages or losses actually caused by the delay in communication.
Commercial warranty: Manufacturers may offer additional warranties, the extent and duration of which differ depending on products and brands. These guarantees will be exclusively borne by the manufacturer who is obligated to them.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms established therein (article 114), by virtue of which:
"The seller is obliged to deliver to the consumer and user products that comply with the contract, answering to him for any lack of conformity that exists at the time of delivery of the product."
The calculation of the guarantee will begin on the same day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
3. PARTIAL NULLITY
If any part of these conditions of services is contrary to law and, therefore, invalid, this will not affect the other provisions in accordance with the law. The parties undertake to renegotiate those points of the conditions of service that are void and to incorporate them into the rest of the conditions of service.
4. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
FITPLANET reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services provided through it and the way in which these appear to be presented or located on its servers.
These changes must be accepted by the user each time a purchase is made through the website.
Clients who do not agree with the modifications to the general conditions must notify them and, as of the date on which the new version comes into effect, must stop using the website services.
In the event that some of the terms of the general conditions of sale are declared illegal or unenforceable by a court decision, the other provisions will remain in force.
5. APPLICABLE LAW AND JURISDICTION
This site is located and operated in Spain. All matters relating to this site are governed by Spanish laws and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the application of conflict of law principles.
In those cases in which the client does not have the status of consumer or user, or has a domicile outside of Spain, he or she will submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may apply to them.
If the user decides to use or consult this site outside of Spain, they must keep in mind that they do so on their own initiative, and that they are responsible for compliance with the relevant laws.
This contract will come into force and take full effect from the moment the client or user accepts it.
This contract, and, therefore, the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by the usual electronic or computer means.
Terms and conditions of the draw to Costa Rica.
A week in Costa Rica for 2 people will be given to a winner who has participated and met all the conditions of the draw explained in the Instagram post of our @fitplanetco account. The prize includes:
● 1 Week of accommodation at the Rascarey camp for 2 people.
● Full board for the entire week for 2 people.
● Flights not included.
The prize is non-transferable or customizable and cannot be exchanged for money. The winner will be able to choose when they want to go, within a maximum period of 1 year.
The Draw will be held on April 25, 2024 at 10:00 p.m., through the random extraction of a winner from the experience.