1. GENERAL PURCHASE CONDITIONS
1.1. PURCHASE CONDITIONS
We invite you to review the general purchase conditions that regulate the offer and purchase of products from FITPLANET BRAND SL with CIF B72395007, with registered office at Calle Josep Mestre i Puig 22, Sant Pere de Ribes, 08810, through the online store included on this website.
By using this website, you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, you should leave the website.
1. PRELIMINARY PROVISIONS
These purchase conditions apply to all FITPLANET brand products purchased through the website. www.fitplanetco.com (hereinafter "website").
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User Obligations
As a user, you are obliged to communicate to FITPLANET all necessary data for accessing and using the services of this website. This data must be truthful and current, and you consent that we may use it to contact you if necessary.
It is essential that you provide all the information we classify as mandatory, as failure to do so will prevent us from processing your order. We will not be responsible in any case for possible delays or delivery failures due to errors or omissions in this data.
The user must make proper use of the services included on the website, always in accordance with the legal system, and must not carry out any activity that hinders or interferes with its operation.
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Security Measures
We will establish all reasonable mechanisms within our reach to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed as secure against unauthorized access, and we cannot be held responsible for any security failure unless it is due to our negligence.
You must also take the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, or unauthorized access of your username and password, as well as their knowledge by third parties.
2. CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are sold directly by FITPLANET.
2.1. Purchase Procedure
You can browse the website until you find the desired item. Once located, by clicking on it you will access all the detailed information the website offers. From there, you can add the item to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account.
If you are a registered user with an active account, you must enter your email and password, and the system will recognize your data.
Once you are logged into your account, you can continue your purchase and finally confirm the order.
2.2. Offer coverage
We ship to all countries worldwide.
2.3. Availability
All orders are subject to availability. We are not responsible for lack of stock or product unavailability.
Check the selection of items available for sale through the website, as not all items we may offer in our stores or that may appear in catalogs, websites, or other presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or phone, and the order will be canceled.
If you have any questions, it is recommended to contact customer service.
2.4. Contract with FITPLANET and order acceptance
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an email as an acknowledgment of receipt, but this does not imply that the order has been accepted, as it is subject to our subsequent verification and acceptance.
We will confirm acceptance of the order in an email informing you that the order is being shipped. Only at that moment will the contract between you and us be formalized, and only for the items listed in that shipping confirmation.
2.5. Order confirmation and cancellation
Before completing the order on the website, you can review all the details associated with it (amounts broken down in all necessary sections - taxes, shipping costs, item selection, etc.), and correct anything you consider necessary.
After confirmation, it will not be possible to modify or cancel the order through the website; you must contact us. In such cases, the order can only be modified or canceled if the item has not yet entered the shipping phase from our warehouses.
2.6. Currency, taxes, and price
According to current legislation, all purchases from our website will be subject to value-added tax, except for the Canary Islands, Ceuta, and Melilla. The applicable rate will be the legally valid one at all times.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be considered exempt from VAT, without prejudice to the application of taxes and duties arising from the entry and exit of the product in these territories (according to current regulations), which must be paid directly by the customer to the logistics operator responsible for delivering the product.
All prices are shown in euros (€) and should be considered the final price to be paid by the customer (including VAT or not depending on the delivery territory, as indicated in the previous paragraphs).
2.7. Payment method and security
The prices indicated for each product include Value Added Tax (VAT).
The prices applicable to each product will be those published on the website and automatically applied by the contracting process in its final phase. The customer assumes that, in any case, the economic valuation of some products may vary in real time. In any case, this will always be communicated to users in advance.
The user may use the following payment methods to pay for products purchased through the Website:
Credit card, through a payment gateway (Virtual POS): In this case, the User’s data and purchase information will be entered and transmitted directly by the User to the entity that owns the gateway. This data will not be stored or handled by us but will be recorded directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, through which the customer authenticates with their issuing bank and the merchant authenticates with their acquiring bank. The order amount will be charged to your card, so you must provide the number, expiration date, and the CW2 security code (on the back of your card). If your card is secured, the relevant security codes will be requested.
The charge will be made in real time through this payment gateway. If the charge cannot be completed for any reason, the order will be automatically canceled.
PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, identification as a PayPal user will be required, either to pay with their credit card or to pay with their PayPal balance.
Bank Transfer / Account Deposit: Any payment made to the provider will result in the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user or sent along with the purchased product.
The shipment delivery is made after payment by the recipient, for the amount shown on the shipment (requested by the sender, who is later reimbursed by the logistics company).
The refund amount can be paid to the sender by bank transfer to the bank entity of their choice or at their home.
For any information about the order, the user will have the email address. info@fitplanetco.com
2.8. Deliveries: types, times, and issues
Delivery can be made to the address you choose (except for post office boxes). Home delivery of orders will be carried out by a logistics operator during regular business hours. If no one is at the address when the logistics operator arrives, they will leave a note, and our customer service department will try to contact you to arrange delivery.
The usual delivery time will be approximately 1 to 3 business days after order approval. This period may increase during sales periods, Christmas campaigns, or in case of customs procedures or other circumstances derived from (for informational purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, failures by our suppliers, etc., as well as any other issues attributable to the logistics operator responsible for product delivery. We are not responsible for possible delays caused by any of the aforementioned reasons.
If, at the time of delivery, the order packaging is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damages are observed, you must detail them on the delivery note and contact us. We will repair or replace at no cost to you all items that have been damaged or lost during transport, provided you notify us of the incident as soon as possible.
Once the order is delivered, it becomes your property, and therefore, any damages that may occur will be your responsibility.
2.9. Return and exchange policy.
Size/color exchanges are free, and the period is 90 days.
*In the "adopt a garment" campaign or sales, size and color exchanges are allowed, and returns are given as a voucher for the order amount.
2.10. Product Warranty
The warranty period is two years, although it does not include defects caused by negligence, impacts, incorrect use, or improper handling, etc., nor materials worn out by use.
In those incidents that justify the use of the warranty, repair, replacement of the item, discount, or refund will be chosen, under the legally established terms. FITPLANET will make exchanges or refunds provided that:
Prior communication must be given to our Customer Service within 90 days: This step is essential regardless of the reason for the return. You can do this by sending us an email at info@fitplanetco.com attaching a copy of the receipt or invoice and the order number in the subject of the email. We will inform you how to proceed with the return of the item.
The item to be returned must be properly packaged for return. The packaging must be in perfect condition and retain all its original accessories and instructions to be returned.
Failure to meet the two-month deadline will not result in the loss of the right to warranty coverage, although the customer will be responsible for any damages or losses actually caused by the delay in communication.
Commercial warranty: manufacturers may offer additional warranties, whose scope and duration vary depending on the products and brands. These warranties will be exclusively the responsibility of the manufacturer who commits to them.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that conforms to the sales contract under the terms it establishes (article 114), under which:
"The seller is obliged to deliver products to the consumer and user that conform to the contract, being responsible for any lack of conformity that exists at the time of delivery of the product."
The warranty period will begin on the same day of purchase, pursuant to the aforementioned article 123 of the Royal Legislative Decree.
3. PARTIAL NULLITY
If any part of these service conditions is contrary to the law and therefore invalid, this will not affect the other provisions that comply with the law. The parties agree to renegotiate those points of the service conditions that are null and to incorporate them into the rest of the service conditions.
4. MODIFICATION OF THE GENERAL TERMS OF SALE
FITPLANET reserves the right to modify the general sales conditions without prior notice, being able to change, remove, or add both the content and services provided through it as well as the way they appear or are located on its servers.
These changes must be accepted by the user each time they make a purchase through the website.
Clients who do not agree with the changes to the general conditions must notify us and, from the date the new version comes into effect, must stop using the website services.
If any of the terms of the general sales conditions are declared illegal or unenforceable by a court decision, the remaining provisions will remain in effect.
5. APPLICABLE LAW AND JURISDICTION
This site is located in and operated from Spain. All matters related to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the application of conflict of law principles.
In cases where the client is not a consumer or user, or has a residence outside Spain, they will submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may apply.
If the user decides to use or consult this site outside of Spain, they must be aware that they do so on their own initiative and are responsible for complying with the relevant laws.
This contract will come into effect and have full force from the moment the client or user accepts it.
This contract, and therefore the general conditions it incorporates, together with any annexes (if any), besides being read on this website, may be stored, archived, and reproduced by usual electronic or computer means.
Terms and conditions of the Maldives draw.
145 vouchers worth €90 each will be given away to 145 random people to spend at Fitplanet + one week in the Maldives for 2 people to a single winner who has participated and met all the conditions of the draw explained in the Instagram post on our account @fitplanetco. The prize includes:
● 1 week of accommodation and activities in the Maldives for 2 people, with an agency like "Entreazules, Experienciamaldivas or similar."
● Full board for the entire week for 2 people.
● Flights not included.
The prize is non-transferable and non-customizable and cannot be exchanged for money. The winner can choose when to go, within a maximum period of 1 year.
The draw will take place on June 8, 2026, at 10:00 PM, by randomly selecting a winner for the experience.