Terms of service
1. General information
This website is operated by:
FITPLANET BRAND SL
Tax ID: B72395007
Registered office: Calle Josep Mestre i Puig 22, Sant Pere de Ribes (Spain)
Email: info@fitplanetco.com
By placing an order on this website, you accept these terms and conditions.
2. Products
At Fitplanet, we design sustainable sports and swimwear, made in Spain and Portugal with recycled and organic materials.
Some products may be part of limited collections or unique units.
3. Availability and pre-orders
Some products may be available for pre-order.
In these cases:
-
The estimated shipping date will be shown on the website.
-
Timeframes may vary ±1-2 weeks due to production or logistics reasons.
-
By making a purchase, you accept these estimated timeframes.
4. Shipping
We ship worldwide 🌍
🇪🇸 Spain (Peninsula and Balearic Islands)
-
Delivery: 24-72 business hours
-
Free from €90
-
Orders under: €3.90
🇪🇸 Canary Islands
-
Delivery: 2-7 business days
-
Free from €150
-
Orders under: €12
🇪🇺 Europe
-
Delivery: 2-7 business days
-
Free from €200
-
Orders under: €12
🌏 Rest of the world
-
Delivery: 5-12 business days
-
Free from €250
-
Orders under: €19.90
If you are not home, the courier will contact you to reschedule delivery or provide a pickup point.
🌏 Tariffs, customs, and taxes
For some shipments outside the European Union (such as the United Kingdom, Switzerland, or other countries), tariffs, taxes, or customs duties may apply depending on the destination and order amount.
👉 These fees are not included in the product price or shipping, and if applicable, must be paid by the customer upon delivery.
Fitplanet is not responsible for:
-
Possible customs fees
-
Delays due to customs procedures
If you have any questions, we recommend consulting your country's customs authority before placing the order.
5. Exchanges and Returns
We want you to be happy with your order 💚
🔄 Exchanges
-
Free in Spain
-
Europe: €5
-
Rest of the world: €10
-
Period: 60 days
↩️ Returns
-
15 days for refund
-
60 days for voucher
Cost:
-
Spain: €5
-
Europe: €10
-
Rest of the world: €15
👉 The product must be unused, in perfect condition, and with its original tags.
- Panties and boxers cannot be exchanged or returned for hygiene reasons.
- In “Adopt a Garment,” exchanges and returns can only be made with a voucher without an expiration date.
⚠️ Special conditions
Adopt a Garment
-
Returns only via gift voucher without expiration
-
They are unique garments (photoshoots, exhibitions, or with small imperfections)
-
By purchasing, you accept these conditions
6. Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days from receiving the order.
To exercise this right:
-
Write to us at info@fitplanetco.com
-
Provide your order number
Conditions:
-
The product must be unused and in perfect condition
-
Return costs are the customer's responsibility
This right does not apply to:
-
Used or damaged products
-
Products from special campaigns like “Adopt a Garment”
7. Warranty
All our products come with a legal warranty of 3 years, according to current legislation.
This warranty covers manufacturing defects, not damage resulting from normal or improper use.
8. Payment Methods
We accept:
-
Card
-
PayPal
-
Klarna (installment payment)
9. Sizes
Each product includes a size guide.
👉 We recommend choosing one size up if in doubt, as some garments may fit tight.
10. Sustainability
At Fitplanet, we work to reduce environmental impact:
-
Production in Spain and Portugal
-
Recycled and organic materials
-
Ethical production
11. Intellectual Property
All content on this website (images, designs, texts, brand) is the property of Fitplanet and cannot be used without authorization.
12. Liability
Fitplanet is not responsible for:
-
Logistical or customs delays
-
Slight variations in color or finish
13. Data Protection
The personal data provided will be processed according to our Privacy Policy.
14. Cookies
This website uses cookies to improve the user experience. You can find more information in our Cookie Policy.
15. Changes
Fitplanet reserves the right to modify these terms at any time.
16. Contact